Catering Terms & Conditions

Catering Terms & Conditions

Confirmation of your order, verbally or in writing, will be an acceptance by you of these terms and conditions. Payment of a deposit will constitute confirmation of your order.

Quote

Once we have discussed your requirements, we will develop a quote based on your individual requests. We can accommodate changes to the original quote; however, any dramatic changes that occur to either the quoted menu or number of guests attending may result in a re-evaluation of the original quote.

Setup Charges and Venue Hire (off-site functions only)

Functions and events held off-site will incur a charge/fee of $25.00pp for standard a sit-down dining setup. This setup fee includes service staff, chefs, buffet setup, all service gears, tables, chairs, linen, cutleries, glassware and crockery. A quote for themed events setup charges will be provided. Venue hire quote will be provided on request.

Deposit and Confirmation

To confirm your booking we will require a 25% deposit of the total quoted price, payable 14 days prior to the event, all amounts outstanding are due 3 days prior to the event, or as specified in our correspondence with you. Your booking cannot be guaranteed without this deposit. A final invoice will be issued 3 days prior to the event; at this point we will require confirmation of guests attending. From this point onwards we will do our best to accommodate an increase in guests, however, are unable to accept a decrease in numbers.

How would you like to pay?

Payments can be made by direct debit (EFT), credit card or cash.

Cancellation

If you need to cancel your event, the following conditions will apply:

  • Any corporate or private event cancelling within 7 days prior to the scheduled date will incur a 100% loss of deposit.
  • Any cancellation made within 72 hours prior to the event will require full payment of the quoted price. In the instance of us cancelling your event a full refund will apply.

Prices

While all attempts are made to maintain published prices, they may be subject to change without notice. All menus are seasonal and are subject to availability of produce and we reserve the right to vary the menu at any time. If this occurs the client will be informed prior to the event and a substitution will be offered to equal or greater value.

Minimum charges apply to all of our menus. Prices quoted include 25% Govt. Taxes unless otherwise specified.

Equipment Hire

Any breakages, loss or damage caused to hired equipment, through no fault of ours will be charged to your account per item. For offsite functions, all goods are to be cleaned and returned by the due date or additional charges will apply. All items delivered are subject to a delivery charge based on the distance of various locations.

Responsible Service of Alcohol

We have a responsible service of alcohol policy. It is illegal to serve alcoholic beverages to any person who is considered to be intoxicated or who will be driving a vehicle, and as such we reserve the right to refuse service to such a person or request them to depart the premises. It is illegal to serve alcohol to persons under the age of eighteen years and we reserve the right to request suitable identification.